Privacy - Flower Shop Birmingham

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Privacy Policy

Your privacy is important to us and we promise never to disseminate or reveal your personal information to any third party outside of Flower Shop (Birmingham) Ltd, unless demanded by law. The information we collect about you helps us to process your orders and allows us to offer you value added services and personalise your shopping experience with us.

Control of personal information

Any personal information provided by you or collected by us is controlled by Flower Shop (Birmingham) Ltd, 70a Soho Road, Handsworth, Birmingham, B21 9BH, 0121 523 4678.

What infomation do we need and what do we do with it ?

·         we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order.

·         we also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. For some international deliveries this number may be given to our couriers.

·         we personalise your shopping experience by using your purchases store products that you have bought previously. This helps you to go directly to what you usually look for. However, you are able to view the information we hold on you, and change any personal information as you see fit.

·         we also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.

·         we may also use the information we collect to occasionally notify you about important functionality changes to the Website, new services and special offers. If you would rather not receive this information, you may opt out by sending us an email to info@flowershopbirmingham.co.uk.  Make sure you change your preferences for each account you hold or e-mail address you have given us.

How do we protect customer information?

When you place orders, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. This means that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Use of "cookies"?

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they enable us not to show you our flash introduction every time you visit our site, after the first visit. They also help us to store items in your Shopping Basket between visits. Most browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your Shopping Basket and purchasing them.

In conclusion

We are committed to protecting your privacy. We use the information we collect on the site to enable shopping at our site and to improve your overall shopping experience. We do not sell, trade or rent your personal information to others.  By using our Website, you consent to the collection and use of this information by Flower Shop (Birmingham) Ltd. Any changes to our privacy policy will be posted here on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.